Shipping Policy
Thank you for choosing our Veterans Alliance Partners as your distributor. We are committed to providing our customers with high-quality products and exceptional service. Our shipping policy outlines the procedures and guidelines that govern the delivery of products from our warehouse to our customers.
Shipping Method. We offer several shipping methods to meet our customers’ needs, including ground and expedited shipping. We offer international shipping under special conditions.
Shipping Fees and Minimum Order Requirements. Shipping fees are calculated based on the size, weight, and destination of the order. Fuel surcharges are included and calculated within the pricing. Shipping fees are typically included within our pricing and may vary. We do not have a minimum order or size requirement.
Estimated Delivery Times. We strive to deliver our products to our customers as quickly as possible. Estimated delivery times may vary depending on the shipping method selected, size of order, the destination, product availability and other factors. Please refer to our website or contact us for more information on estimated delivery times.
Order Processing and Handling Times. Orders are typically processed within 96 hours from receipt. Handling times may vary depending on the product’s availability and other factors. Customers will receive estimated delivery times once the order is en route. We use a variety of carriers for FTL or LTL shipment and delivery times may vary based on carrier.
Shipping Restrictions and Exclusion. We currently ship within the United States and select international destinations. However, there may be certain products or destinations that are restricted or excluded from shipping. Please refer to our website or contact us for more information on shipping restrictions and exclusions. VAP does not ship to PO Box addresses.
Return and Exchange Policie. If a product is damaged or defective, customers may be eligible for a return, exchange, or discount. Please refer to our website or contact us for more information on our return and exchange policies.
Lost or Damaged Shipment Procedure. If a shipment is lost or damaged, customers should contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that the customer receives their order in a timely manner.
Customer Support. If you have any questions or concerns about our shipping policy, please contact our customer support team. We are available to assist you via phone or email during 7am PST – 5pm PST, Monday thru Friday. Special Orders may be made during weekend hours 10 am – 12pm Noon Saturday and Sunday.